In either case, weighing the costs, and having a strong value system would help you feel like you did the right thing, especially upon reflection after the event. This is particularly helpful for written materials that will be professionally published. It seems as though many professionals can get tied up in their own success that they disregard the importance of being ethical. Researchers at the Institute of Leadership and Management in the UK asked 1600 managers what they think is unethical behavior in a workplace. The data in each is identical but the pie chart on the left presents information in a misleading way (see Figure 1). Joanie on May 8th, 2013 - 12:09pm . Contract Law is an agreement between two entities. If the gender of a person is not evident, use their entire name, like this: “Dear Sam Jones” Include a clear, brief, and specific subject line. However, the point here is technical writing, format, organization, style—not up-to-date technology. Read also AI bias: 9 questions leaders should ask. ] However, it can sometimes be difficult to know whether or not you might unintentionally be doing something unethical. If you base your concerns on evidence, your company will assume you looked into the situation and will take your thoughts more seriously. Acting ethically is rarely rewarded from the outside – you are not likely to be congratulated by your boss and co-workers for passing on an opportunity to undermine the competition in an unethical manner. With a stranger, your calculations may include how the stranger might respond to the interruption, and both of you may feel some embarrassment in the exchange. In the political spectrum poor technical writing is incredibly unethical. Whether they are a student or a professional, writing is a communication medium that they will have to master to be able to effectively answer the many needs that their current position asks them to perform. Analogous examples have been cited in relation to nuclear reactors where engineers fail to report defects of which they are aware or are accomplices in the concealment of that information, whatever the risks to the surrounding environment or population. How to write a technical specification: 8 steps (with pictures). There is a good chance that at some point in your career you will find yourself in a situation that involves unethical behavior at your workplace. Here are a few common ways that manuals or instructions fall short: The key commonality is that everything listed could result in bodily harm or death. Regardless of the copyright, you should always keep track of where you found the graphics, and for assignments for your class, you need to record the source so you can cite it. Summary. Chapter 4: Ethics by Michael Beilfuss is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted. If you leave out certain terms in a contract which were verbally communicated it becomes unethical. Hiding conflicts of interest . These are among the reasons certain documents are carefully reviewed before being sent to their intended readers. If you plan on selling wares internationally, account for various regional requirements. The money spent on lawyers and the time spent in court takes away resources a company could use for improving business and products. Summary. Technical writing is a skill needed across multiple jobs today. You should spend some time examining your ethics and thinking about how and where they may be challenged in your career. With a greater recognition now that writing is a critical part of engineering professionals’ jobs, universities and technical schools are incorporating more writing courses, and for experienced professionals, there are many courses available for improving their writing skills. This can be done by lying, misrepresenting facts, or just “twisting” numbers to favor your opinion and objectives. Technical manipulation. Should they reveal this in their report or should they take other courses of action? Search for: Ethics and Technical Communication. Make sure you properly document all sources so as not to mislead a reader. Writing for advertisements is one example of non-technical writing. Graphics created by the federal government, say from the National Park Service, or the FDA, or the EPA, are not under copyright, and therefore can be used without having to go through the sometimes-onerous process of securing permissions. In a technical report that contains research, a writer might discover conflicting data which does not support the project’s goal. Imagine that the company disposes of its chemical waste in a way that could endanger people’s health. The mode of lending discrimination … [1] The hardest part may be simply raising the issue with your co-workers and/or supervisor. In fact, if we look at the same data in a differently oriented chart, we can see that Item C represents less than half of the donations than those for Item A. For example, a hacker might redirect the donation system of a non profit organization and have the money sent to an offshore account controlled by the hacker. Research shows bringing in an outside expert, someone who is unfamiliar with the company and the stakeholders, has the potential to impact the greatest change. Whether they are a student or a professional, writing is a communication medium that they will have to master to be able to effectively answer the many needs that their current position asks them to perform. The “rewards” of acting ethically are often simply internal. After creating the technical report, the researcher submits it to the project’s sponsor. : 4 A technical writer's primary task is to communicate technical information to another person or party in the clearest and most effective manner possible. You probably think about technical writing in relation to communicating technical information clearly in an accessible format that meets the needs of its audience. If using someone else’s property affected the market for the copyrighted work. Written testimonies are incredibly important. We all use the word description loosely to refer to practically any discussion or explanation. Clickfarms are another unethical service. This helps the recipient understand the essence of the message. If you were writing a report on the real estate market in Stillwater, Oklahoma, you would not collect data from only one broker’s office. It is not only ethical to follow these rules, it is an enforced law. There are a number of options (https://creativecommons.org/share-your-work/licensing-types-examples/) that a creator has in regards to how they want to set up permissions, but the idea is that these works are free for anyone to use; they are open source. Copyright is different from plagiarism in that it is a legal issue. Sample of patent specification – the official portal of intellectual. I wouldn’t work for an essay mill because of the pay, but if a college student wants me to write their essay directly and will pay me my $50 per hour rate at least, I’m happy to do it! Examples of Unethical Behavior; Citing Your Work Using APA Style; How to Act Ethically One of the best ways to be an ethical researcher is to choose to act in honest ways. If you fail to take careful notes, or the sentence is present in your writing but later fails to get accurate attribution, it can have a negative impact on you and your organization. explanations and simplifying them for the average reader and layperson All of these concentrations have something in common. You collect a handful of sources that support the group’s goal, but then you discover convincing medical evidence that indicates vaccines do more good than potential harm in society. Sourour's "ashamed" post went viral on Hacker News and Reddit and it unleashed a long list of confessions from programmers about the unethical and, sometimes, illegal things they've been … I can write on any given topic about any industry. While plagiarizing may give you a failing grade in a class, plagiarizing in the workplace can get you fired, and could result in a costly lawsuit or possibly even jail time. What do you do? In this situation, what would you do, and why? The intention may be good, but breaching ethics results in a slippery slope – one that often leads to further and larger ethical breaches. Be a wise information consumer in your own reading and research in order to build your reputation as an honest, ethical writer. Not being the most technical savvy professor on campus, I didn't exactly know how to use it, so I resorted to reading the instructions. If he didn’t conduct “usability testing” by illustrating the theories in practice, it would be falsified information so that’s bad technical writing and unethical. If you need to use graphics from the internet, a good option is to look for graphics that are open source. It’s unethical as it wastes the time of journal reviewers, publication resources, and renders no benefit to humanity or scientific community. Writers may encounter situations in which they must ask the following kinds of questions: What kinds of support material and sources are ethical to use? The trashcan in my classroom caught on fire last week. Graphics will usually be the first thing a reader notices about your document; if a reader finds your graphics misleading, your entire document may be called into question. Third, if possible, ask permission to use another person’s work. Presenting data in graphical form can be especially challenging. What are your competing obligations in this dilemma? Lying about experience / Exaggerating credentials on a resume. True, many of these examples are as much as twenty years old. Make sure you identify possible values of others when considering possible solutions. Published in: Education, Business. While this may seem easy to read about, when the pressure is on and there are deadlines to meet, taking shortcuts and stretching the truth become ever more tempting. Directly lying is unlikely to be accidental, but even in that case, the writer could rationalize and/or persuade themselves that the lie achieved some “greater good” and was therefore necessary. What do you notice, however, about how that information is conveyed to the reader? In your written work, strive to be fair, reliable, and accurate in reporting events,statistics, and trends. Advanced Examples of Technical Documentation . Amber it’s not just unethical, but it will get a nonprofit black-balled from foundations. It includes various types of documents, even marketing ones. For example, your small company continues to have problems with employee morale. What will you do when you are asked, implicitly or explicitly, to compromise your ethics? Then you can apply the information from your source(s) to your specific task or proposal. While both technical and non-technical writing has a goal of informing readers, the type of information provided is different. What if the writer discovers that a company falsified data about the effectiveness of its product? Photos are used in professional documents as tools for communicating a message that a writer feels can be strengthened through the use of proper imagery. No good in unethical writing habits. 10+ Technical Report Writing Examples – PDF Being able to write with finesse and conciseness is an advantageous skill to anyone who has it. Whatever content you borrow must be clearly documented both in the body of your text and in a works cited or references page (the different terms reflect different documentation systems, not just random preference) at the end. There are a few issues that may come up when researching a topic for the business or technical world that a writer must consider. How much should a writer adapt to an audience without sacrificing their own views? With a greater recognition now that writing is a critical part of engineering professionals’ jobs, universities and technical schools are incorporating more writing courses, and for experienced professionals, there are many courses available for improving their writing skills. 18 examples: No interviewees in this research analysed contracts using this technical… It is something we may not even be aware we are doing, so it is always a good idea to have a peer or coworker proofread your documents to make sure you have not included anything that may point to discriminatory assumptions. Some unethical services will spray your link in the comment sections of blogs. This page will help you to identify specific types of academic misconduct and give you tips on how to … Whether you are writing for colleagues within your workplace or outside vendors or customers, you will want to build a solid, well-earned, favorable reputation for yourself with your writing. Such a report may contain procedures, design criteria, research history, images or illustrations, and other data relevant to the project. It may be used like text, or synchronous chat, and it can be delivered to a cell phone. A good writer with bad motives can twist words to make something sound like it is beneficial to all parties. Unlike other forms of writing—for example, marketing or ad copywriting—technical writing aims for precision and utility. The chapter explains the importance of articulating your own ethical code so you can be prepared when you find yourself in uncomfortable and/or unethical situations. Can the information be verified by other sources? Technical Writing. In a technical report that contains research, a writer might discover conflicting data that does not support the project’s goal. Now I just need some evidence to prove I am right!” This is one version of confirmation bias (https://en.wikipedia.org/wiki/Confirmation_bias) – where people tend to favor evidence that supports their preconceived notions and reject evidence that challenges their ideas or beliefs. It is important to explore why poor technical writing is unethical for each of these fields. 6 Examples of Standard Operating Procedures (with Office template) One of the easiest way to write standard operating procedures is to see how others do it. Asides from requiring ethicality to comprehend the field and the responsibilities which they bear to a society, these concentrations all utilize technical writing in order to convey ethicality. For example, you might not tell a stranger that they were trailing toilet paper but you would tell a friend. Such calculations may make it easier for you to look away and let someone else deal with it, but with a friend, you would be willing to risk some short-term awkwardness to do the right thing. What are you unwilling to do? Just one example is Deborah Shank, who was in a collision involving a semi-trailer in 2000, resulting in permanent brain damage and confinement to a … Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Is the author identifiable and do they have appropriate credentials? (If this seems like "dumbing down", recall that John F. Kennedy's most memorable speeches were written for a Grade 8 audience.) Their feelings and livelihood must be considered with every appropriate document you create. Only by learning who these stakeholders are can you assure that you are treating them in accordance with your own ethical values. Imagine that these pie charts represented donations received by four candidates for city council. For example, hiding some crucial bit of information in the middle of a long paragraph deep in a long document seriously de-emphasizes the information. Also, when in a lawsuit, a company has to remember that all documents may be subpoenaed. It could be something as simple (albeit pernicious) as harassment, or it could be something as large as major fraud. The graphic below shows two perspectives of information in a pie chart. EXAMPLES OF UNETHICAL WRITING1. Therefore, the company or organization is responsible for giving adequate instructions and warning users about the risks associated with the product. Mortgage lending. Though these are highly unethical experiments, it should be mentioned that they did pave the way to induct our current ethical standards of experiments, and that should be seen as a positive. Downplaying negative side effects of a product. This unethical practice essentially tricks a website buyer into thinking a website transaction is complete when, in fact, the business never gets notice of the sale, and the money is lost offshore. If the person using another’s material did so to profit from it. Look for the codes of ethics in your own discipline and begin to read and understand what will be expected of you as a professional in your field. 1.2 Cultural Diversity and Technical Communication, 2.4 Adapt Your Writing to Meet Your Audience’s Needs, 4.7 Ethics, Plagiarism, and Reliable Sources, 5.9 Cross-Cultural Audience Considerations, 5.10 Additional Document Design Resources, 7.6 Sample Student Job Packet (see proper student attribution), 8.9 Activity – Sample Technical Instructions Analysis, 9.8 Proposal Example (Internal, Solicited, Unknown Solution), 10.5 Creating Interview and Survey Questions, 11.6 Revision Checklist for Analytical Reports, 11.9 Sub-genre: Internship and Co-op Reports, Driving Motor with an Ultrasonic Sensor: An Arduino Project, How to Create a PID DC Motor Position Controller, Technical and Professional Writing Genres [Beta], http://www.stc.org/about-stc/ethical-principles, https://en.wikipedia.org/wiki/Confirmation_bias, https://creativecommons.org/share-your-work/licensing-types-examples/, The United States Patent and Trademark Office, https://implicit.harvard.edu/implicit/takeatest.html, “from the intended or unintended but reasonably foreseeable use of its products.”, https://www.google.com/url?q=http://www.productliabilityprevention.com/images/6-LegallyAdequateWarningLabelsAConundrumforEveryManufacturer.pdf&sa=D&ust=1553803200010000, https://corporate.findlaw.com/litigation-disputes/international-product-liability-laws.html, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Good question. College is a business anyway. Product recalls can be another legal problem for companies. If you fail to incorporate all of the appropriate documentation for your client or fail to submit important evidence, much like a beta copy, it becomes unethical. Technical writing is more than just writing manuals on how to use or repair your TV. The following are links to the examples and models of the kinds reports, letters, and other documents discussed in this book. The number of classifications and lists of technical documents is endless. Just because some action enjoys the adulation of the masses, does not necessarily means it is ethical. In his book Technical Communication: A Reader-Centered Approach, Paul Anderson reviews three ways that you can bring your company’s practices to the surface. That means a technical writer must consciously identify their biases and check to see if a bias has influenced any presentation: whether in charts and graphs, or in discussions of the evidence, or in source use (or, of course, in putting the crucial O-ring information where the launch decision makers would realize it was important). Falsifying or fabricating data. If all people that needed to be informed of the philosophical concepts he was discussing, especially those that were enlightened and he didn’t make it comprehendible or accessible to them that would be poor technical writing. You can buy links. The danger is or should be known by the manufacturer, The danger is present when the product is used in the usual and expected manner, The danger is not obvious or well known to the user, Failure to warn users about how to properly use a product, Failure to warn against risks from proper use of a product, Failure to warn against any reasonably foreseeable misuses of a product. What this allows you to do is base a solution around many different sides instead of just your own. Take screen shots. The most common examples of technical writing are: User manuals software installation guides Standard Operating Procedures (SOP) Service Level Agreements (SLA) Request for Proposal (RFP) legal disclaimers; company documents annual reports and Help files. Unfortunately, examples of bad, biased, or unethical uses of AI are commonplace. Technical writing is performed by a technical writer (or technical author) and is the process of writing and sharing technical information in a professional setting. There are always legal issues to consider when writing a professional document and they reflect in writing style. Falsifying one report will make it that much more likely the subsequent reports will be falsified, just as neglecting to properly cite one source at the end of a report only makes it more tempting to neglect citing the remainder of the sources. They consistently place profits before the health of their employees. 1. What exactly makes a warning “adequate”? We are taught from a young age that you should never “rat” on anyone, and staying silent is often easier than mustering the courage to reveal ethical corruption. Unethical email marketing -- as another commenter pointed out, buying lists is considered unethical. Open source refers to material that is freely available for anyone to use. Does your company’s code of conduct address this issue? Including an item only in the source list at the end suggests you have used the source in the report, but if you have not cited this source in the text as well, you could be seen as misleading the reader. Misuse of company time. This law extends beyond the major companies. Moreover, when your writing is authentically yours, your audience will catch your enthusiasm, and you will feel more confident in the material you produce. You discover, however, that to bring in such an expert is cost prohibitive. If these people fail to appropriately describe all measures which were taken in disseminating the information then it could quickly become unethical. Such a practice is done by authors to increase their number of publications. Many ethical lapses that occur in the workplace are not so obvious, and they often begin with good intentions – for example, a manager or owner of a business may commit financial fraud to avoid laying off employees. Falsifying expense reports. An implied warranty can be reasonably inferred by the purchaser. It is difficult to deal with unethical practices when they surface in the workplace. What are you willing to do? Think, for example, of a recipe you get in a meal-delivery kit. Liability and contract laws can vary by country. Module 16: Feasibility Report. Another reason a company gets into a lawsuit may be over a recall. Internalizing your ethics in such a manner will certainly make you a more ethical writer. Using a variety of sources helps the writer avoid potential bias that can occur from relying on only a few experts. In business, image is everything. It is much easier to define what is not adequate. Ethical writing, then, involves being ethical, of course, but also presenting information so that your target audience will understand the relative importance of information and understand whether some technical fact is a good thing or a bad thing. Many organizations and employers have a corporate code of ethics. Learn about liability concerns (https://www.google.com/url?q=http://www.productliabilityprevention.com/images/6-LegallyAdequateWarningLabelsAConundrumforEveryManufacturer.pdf&sa=D&ust=1553803200010000) and relevant international product liabilities (https://corporate.findlaw.com/litigation-disputes/international-product-liability-laws.html) before you publish your manual. Search for: Photos and Illustrations. The second idea Anderson describes is to use facts or reason, instead of accusation. For example, if you witnessed a stranger attacking someone you do not know on a crowded street, you may be afraid to interfere because you could be injured in the event. : 4 A technical writer's primary task is to communicate technical information to another person or party in the clearest and most effective manner possible. You might notice that most of these ethics violations could happen accidentally. Up to this point, you have probably been thinking about technical writing in relation to communicating technical information clearly in an accessible format that meets the needs of its audience. Abuse of leadership. The copyright symbol is shown with a ©. Traditional technical writing 3. Make sure as you start your research that you always question the credibility of the information you find. This is a slippery slope. Just as you have a responsibility in business to be honest in selling your product or service and avoid cheating your customers, so you have a responsibility in business writing to be honest in presenting your idea, and the ideas of others, and to avoid cheating your readers with plagiarized material. Here are just four examples that every CIO should be aware of, along with advice on how enterprises can remain neutral. 7. In this case, your commitment to loyalty might outweigh your sense of self-preservation. I have learned about ethicality in business decisions, ethicality in legal decisions, judicial rulings, revolutionary writings, political spectrums, philosophical Kantism, and ethicality in economic reporting. It’s not about writing a mystery novel. Most ethics violations in technical writing are (probably) unintentional, but they are still ethics violations. Technical writing widely covers various forms of application. Develop good habits now and maintain them through practice. (https://implicit.harvard.edu/implicit/takeatest.html) The tests can help you understand your proclivities and subconscious biases. There are a number of reasons why a company may face a lawsuit or a recall. In many workplaces, the culture is influenced by the attitudes and behavior of those in management positions. Why should you treat others any differently? Similarly, take a look at the bar graphs in Figure 2 below. One of my students had replaced the instructions on the extinguisher with the following:When a fire is burning hotter than bituminous coal in the belly of a furnace and it requires not a little water, you're in luck, f… Often, accusations are made about situations when people do not truly know the reason those decisions were being made. Any assignment turned in that uses material from an outside source, including graphics and images, needs to include in-text citations as well as a list of references. The dissemination of technical writing needs to be adjusted on the audience’s understanding or it is unethical. Technical Writing can have many ethical issues. 3. See chapter 10 for more information on appropriately documenting your research. Theda on May 6th, 2013 - 8:20am . They provide data in a concentrated form, often illustrating key facts, statistics or information from the text of the report. Presumably, the engineers were trying to present … You can query multiple journals for sub… This is why technical writing is at the base of ethicality. Keep in mind the importance of providing appropriate context and perspective as you prepare your graphics. The unethical feature was that the crucial information about the O-rings was buried in a middle paragraph, while information approving the launch was in prominent beginning and ending spots. I for example have built my career mostly on writing using guides. They need to explain, based off of previous actions which were taken, citing specific areas of the Constitution and other court cases which helped them to draw their conclusions, and then explain thoroughly how those logical conclusions were drawn. Well, first, let’s review the 5 most common unethical behaviors according to the Ethics Resource Center. In the political spectrum poor technical writing is incredibly unethical. Technical writing is a specialized form of exposition: that is, written communication done on the job, especially in fields with specialized vocabularies, such as science, engineering, technology, and the health sciences. You discover, however, that to bring in such an expert is cost prohibitive. In this video Nicky Bleiel covers: What is Technical Writing?, Technical Writing Deliverables, Types of Technical Writing, Examples and Resources. Was the information simply copied and pasted as a whole or changed? Never use the title Mrs. as you cannot assume a woman is married. What do you notice about their presentation? Write the Help file for a novice user with no prior knowledge of the system. If they fail to do so then their ruling could be seen as unethical because it was a hasty decision. It can be written or oral. It is, however, supposed to report sales to date, and may forecast future sales based on previous trends. When writers present information visually, however, they have to be careful not to misrepresent or misreport the complete picture. For example, saving someone’s life should always outweigh the prospect of financial damage to your company. The main point is clear. The National Whistle Blower center is a non-profit, non-governmental organization that has many resources available for individuals who may be faced with the difficult situation of doing the right thing (https://www.whistleblowers.org/index.php). Getting lots of links to your website helps it move up in search engine rankings. Qualities of good technical writing with examples 49,996 views. Public opinion of a company affects a consumer’s views on that company’s products. Any written document in your own company is copyrighted by law once produced. Both of these examples could be considered unethical, as the display of information is crucial to how readers encounter and interpret it. State any companies that have been convicted, but they only represent the position information. The market for the purpose of educating, informing or directing someone on enterprises. Dilemmas that could mislead readers can be another legal problem for companies are based off of the simply. The effectiveness of its chemical waste in a document can affect a reader say and how you and. And warning users about the risks associated with the Top 10 Evil human.! 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